FAQ

What are the shipping times for your products?

We take 24/48 hours to process and ship your order.

What are the delivery times for your products?

The delivery time is usually 7 to 14 days.

Do you ship worldwide?

Yes, absolutely. We deliver worldwide.

Where do we ship your product from?

Our offices are located in Saint-Affrique, France. Our international warehouse, however, is located in China.

Do you provide product tracking/monitoring information?

Yes, please wait 3 days after placing your order and then contact us via email at [ email address].

Some items are missing from my order, what's going on?

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two separate deliveries. The rest of your order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item to rose.eternelle.laboutique@gmail.com and we will send you a replacement as soon as possible.

Where are you located?

We are located in Saint-Affrique, France.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see its location at any time. If you still need help tracking your package or have any questions about it, please contact us by email at: email address

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online purchases. If you still wish to receive a refund, we can certainly process the payment, provided the request is made within 30 days of the order date and the item(s) in question are not on sale. For more information, please read our refund policy [ link to refund policy].